Refund Policy

Once an order has been marked delivered and accepted, the transaction is considered complete and is not eligible for refund or return, except where applicable law requires a different outcome.

If a buyer and seller complete a transaction directly outside Exell’s verification workflow, the platform does not provide product-condition guarantees or warranty-like protection. Any disputes regarding defects, damage, mismatch, or quality are the responsibility of the buyer and seller to resolve between themselves.

When a transaction is completed through Exell’s verification-assisted purchase flow, a platform service fee or commission of 10% applies to the assisted workflow.

In these verified transactions, Exell may assist with product condition review, coordinate communication between the parties, and help mediate issues involving damage, non-functionality, or significant mismatch. Where appropriate, the platform may support a negotiated adjustment, resale coordination, or other practical resolution between buyer and seller.

The platform service fee remains applicable for the assisted transaction workflow even when a dispute is reviewed or a negotiated outcome is reached.