Privacy Policy

We collect the information you provide when you create an account, set up your profile, create listings, communicate with other users, place or receive orders, and contact support. This may include your name, email address, phone number, profile details, listing content, photos, pricing information, transaction records, and support messages.

When you use manual payment verification, we may also collect payment proof, such as a transaction reference number and uploaded screenshot, to verify the status of a purchase or resolve a dispute.

We use account, listing, transaction, chat, and payment-verification data to operate the platform, match buyers and sellers, support order processing, facilitate communication, prevent abuse, resolve disputes, and improve service reliability and safety.

Exell uses third-party authentication services, including Clerk, to secure sign-in and account management. We may also use infrastructure and storage providers that help us deliver the service. These providers are only permitted to process information on our behalf for legitimate platform purposes.

Messages exchanged on the platform may be stored to support product discovery, order coordination, safety moderation, and dispute handling. Payment proof, including upload metadata and verification references, is used only for order confirmation and dispute review and is handled with appropriate access controls.

We use reasonable administrative, technical, and organizational safeguards designed to protect user information against unauthorized access, alteration, disclosure, or loss. No system can be guaranteed completely secure, but we work to minimize risk and respond promptly to suspected issues.

Subject to applicable law and platform requirements, you may request access, correction, or deletion of certain account information. You may also update your profile, manage listings, and contact support if you believe any information has been used incorrectly.